A IMPORTÂNCIA RELATIVA DOS FATORES DE RISCO DE GERENCIAMENTO DE PROJETO NO DESENVOLVIMENTO DE NOVOS PRODUTOS EM BANCOS DIGITAIS
Resumo
O gerenciamento de riscos em projetos de desenvolvimento de novos produtos (DNP) é fundamental para as organizações, especialmente em mercados inovadores como o das fintechs. Este trabalho objetivou identificar os principais fatores de risco no gerenciamento de projetos de DNP em bancos digitais, entendendo como a importância relativa desses fatores muda quando analisada por profissionais diferentes áreas. Realizou-se uma pesquisa na literatura, seguida do uso da técnica Delphi e do cálculo do Índice de Importância Relativa (IIR) de 20 fatores de risco em projetos de DNP. Esses fatores foram a base para o questionário aplicado. A análise dos dados mostrou diferenças estatisticamente significativas em seis fatores de risco. A principal contribuição do artigo é apresentar um modelo com os mais importantes fatores de risco relacionados ao gerenciamento do projeto, em projetos de DNP e análises sobre a variação dessa importância. Como contribuição prática, a criação do modelo auxilia os profissionais a compreenderem melhor os principais fatores de risco relacionados a projetos de DNP, possibilitando um planejamento mais eficaz e detalhado dos riscos associados a esses projetos.
Palavras-chave
Texto completo:
PDFReferências
ABD WAHAB, A.; PIAK SAN, T. A Systematic Literature Review on Risk Factors in Software Development Outsourcing. International Journal of Engineering & Technology, v. 7, n. 3.20, p. 76, 2018.
AKRAM, M.; PILBEAM, C. Critical success factors for effective risk management in new product development. Proceedings of 2015 International Conference on Industrial Engineering and Systems Management, IEEE IESM 2015, n. October, p. 1205–1212, 2016.
ALSHEHAB, A.; ALFOZAN, T.; GADELRAB, H. Most severe risk factors in software development projects in Kuwait. Indonesian Journal of Electrical Engineering and Computer Science, v. 21, n. 1, p. 591–600, 2021.
CAMBRIDGE UNIVERSITY PRESS. Cambridge Dictionary. Disponível em: . Acesso em: 9 mar. 2020.
CHADLI, S. Y. et al. Identifying risks of software project management in Global Software Development: An integrative framework. Proceedings of IEEE/ACS International Conference on Computer Systems and Applications, AICCSA, v. 0, 2016.
CHIU, Yu-Jing et al. Identifying key risk factors in product development projects. Mathematics, v. 10, n. 8, p. 1295, 2022.
ELZAMLY, A.; HUSSIN, B.; SALLEH, N. M. Top Fifty Software Risk Factors and the Best Thirty Risk Management Techniques in Software Development Lifecycle for Successful Software Projects. International Journal of Hybrid Information Technology, v. 9, n. 6, p. 11–32, 2016.
ERNST & YOUNG. Global FinTech Adoption Index 2019. [s.l.] Ernst & Young, 2019. Disponível em: .
FOWLER JR, F. J. Survey research methods. 5. ed. Boston: Sage publications, 2013.
GEOFFREY, K.; WICKENS, T. D. Design and analysis: A researcher’s handbook. Upper Saddle River: Pearson Prentice Hall, Upper Saddle River, NJ, 2004.
GOMBER, P. et al. On the Fintech Revolution: Interpreting the Forces of Innovation, Disruption, and Transformation in Financial Services. Journal of Management Information Systems, v. 35, n. 1, p. 220–265, 2018.
GONDAL, H. A. H. et al. Preeminent risk factor affecting software development. 2018 International Conference on Advancements in Computational Sciences, ICACS 2018, v. 2018- Janua, p. 1–7, 2018.
HALL, J.; BACHOR, V.; MATOS, S. The impact of stakeholder heterogeneity on risk perceptions in technological innovation. Technovation, v. 34, n. 8, p. 410–419, 1 ago. 2014.
HOUSTON, D. X.; MACKULAK, G. T.; COLLOFELLO, J. S. Stochastic simulation of risk factor potential effects for software development risk management. Journal of Systems and Software, v. 59, n. 3, p. 247–257, 2001.
IDWALL. Comparativo dos Bancos Digitais. São Paulo: Idwall, 2021. Disponível em: .
KOROLEVA, E. V.; KUDRYAVTSEVA, T. Factors Influencing Digital Bank Performance. Advances in Intelligent Systems and Computing. Anais...Springer, 11 out. 2020Disponível em: . Acesso em: 2 jul. 2021
KRASKA-MILLER, M. Nonparametric Statistics for Social and Behavioral Sciences. Boca Raton, FL: CRC Press, 2013.
KRUSKAL, W.; MAJORS, R. Concepts of Relative Importance in Recent Scientific Literature. The American Statistician, v. 43, n. 1, p. 2–6, 1989.
LEE, I.; SHIN, Y. J. Fintech: Ecosystem, business models, investment decisions, and challenges. Business Horizons, v. 61, n. 1, p. 35–46, 1 jan. 2018.
LIM, E. C.; ALUM, J. Construction productivity: Issues encountered by contractors in Singapore. International Journal of Project Management, v. 13, n. 1, p. 51–58, 1 fev. 1995.
LU, S. T. et al. Using the fuzzy linguistic preference relation approach for assessing the importance of risk factors in a software development project. Mathematical Problems in Engineering, v. 2013, 2013.
MENEZES, J.; GUSMÃO, C.; MOURA, H. Risk factors in software development projects: a systematic literature review. Software Quality Journal, v. 27, n. 3, p. 1149–1174, 2019.
MENEZES JÚNIOR, J. V. Measuring risks in software development projects. Recife: Universidade Federal de Pernambuco, 2019.
MENEZES, K. O Guia Completo dos Bancos Digitais. São Paulo: Idwall, 2020. Disponível em: .
MENTION, A.-L. L. The Future of Fintech. Research-Technology Management, v. 62, n. 4, p. 59–63, 4 jul. 2019.
MULLEN, P. M. Delphi: myths and reality. Journal of Health Organization and Management, v. 17, n. 1, p. 37–52, 1 fev. 2003.
NAKATSU, R. T.; IACOVOU, C. L. A comparative study of important risk factors involved in offshore and domestic outsourcing of software development projects: A two-panel Delphi study. Information and Management, v. 46, n. 1, p. 57–68, 2009.
NG, T. W. H.; FELDMAN, D. C. Age, work experience, and the psychological contract. Journal of Organizational Behavior, v. 30, n. 8, p. 1053–1075, 1 nov. 2009.
OEHMEN, Joseph et al. Analysis of the effect of risk management practices on the performance of new product development programs. Technovation, v. 34, n. 8, p. 441–453, 1 ago. 2014.
PAEK, H.-J.; HOVE, T. Risk Perceptions and Risk CharacteristicsOxford University Press, , 2017. (Nota técnica).
PROJECT MANAGEMENT INSTITUTE. The Standard for Risk Management in Portfolios, Programs, and Projects. Newtown Square, PE: PMI, 2019.
RAKONJAC, Ivan; SPASOJEVIĆ-BRKIĆ, Vesna. Identifying and Categorizing Risks of New Product Development in a Small Technology-Driven Company. Technology Entrepreneurship: Insights in New Technology-Based Firms, Research Spin-Offs and Corporate Environments, p. 71-98, 2018.
ROWE, G.; WRIGHT, G. The Delphi technique as a forecasting tool: Issues and analysis. International Journal of Forecasting, v. 15, n. 4, p. 353–375, 1 out. 1999.
SAJIĆ, M. et al. Digital technologies in transformation of classical retail bank into digital bank. 2017 25th Telecommunications Forum, TELFOR 2017 - Proceedings. Anais...Institute of Electrical and Electronics Engineers Inc., 5 jan. 2018
SAMPIERI, R. H.; COLLADO, C. F.; LUCIO, M. P. B. Metodologia de pesquisa. Penso. 2014.
SCHMIDT, R. C. Managing Delphi Surveys Using Nonparametric Statistical Techniques*. Decision Sciences, v. 28, n. 3, p. 763–774, 1 jul. 1997.
SHRIVASTAVA, S. V.; RATHOD, U. Categorization of risk factors for distributed agile projects. Information and Software Technology, v. 58, p. 373–387, 2015.
ULRICH, K. T.; EPPINGER, S. D. Product Design and Development. 6. ed. New York: McGraw-Hill Education, 2016.
WEWEGE, L.; THOMSETT, M. C. The Digital Banking Revolution - How Fintech Companies are Transforming the Retail Banking Industry Through Disruptive Financial Innovation. 3. ed. Berlim: De Gruyter, 2019.
YESUFU, L. O. The impact of employee type, professional experience and academic discipline on the psychological contract of academics. International Journal of Management in Education, v. 14, n. 3, p. 311–329, 2020.
ZULCH, Benita. Leadership communication in project management. Procedia-Social and Behavioral Sciences, v. 119, p. 172-181, 2014.
DOI: https://doi.org/10.13059/racef.v15i3.1113
Apontamentos
- Não há apontamentos.
Direitos autorais 2024 Revista de Administração, Contabilidade e Economia da Fundace
Esta obra está licenciada sob uma licença Creative Commons Atribuição - Não comercial - Sem derivações 4.0 Internacional.
ISSN: 2178-7638
